topic Re: Getting back my old number on new ee simcard in Pay as you go

Getting back my old number on new ee simcard

Laurelle1 — Mon, 11 Sep 2023 05:31:17 GMT

Is there a quick way I can switch my old number onto my new ee sim card that has not been active for over 6 months.?

Re: Getting back my old number on new ee simcard

Laurelle1 — Mon, 11 Sep 2023 05:38:26 GMT

I lost my apple phone. And the number that was innit has the authentication code that I need to access. How can I solve this issue plz?

Re: Getting back my old number on new ee simcard

XRaySpeX — Mon, 11 Sep 2023 05:43:01 GMT

Where is your old no.? With another network? On another SIM? On another contract?

Re: Getting back my old number on new ee simcard

XRaySpeX — Mon, 11 Sep 2023 05:44:46 GMT

@Laurelle1 : You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no.

Re: Getting back my old number on new ee simcard

Laurelle1 — Fri, 15 Sep 2023 13:27:39 GMT

My old number is lost and currently inactive, but it is with EE on pay as u go. I am just having difficulty activating it and getting the number switch over on a new ee sim card.

Re: Getting back my old number on new ee simcard

Leanne_T — Fri, 15 Sep 2023 13:36:35 GMT

Hi @Laurelle1

Has the old SIM card been lost or has the number gone into hibernation for no usage?

If this has gone into hibernation, when was the SIM card last used for a chargeable call or text?

Leanne 🙂

Re: Getting back my old number on new ee simcard

XRaySpeX — Fri, 15 Sep 2023 13:47:29 GMT

@Laurelle1 : Sounds like your PAYG SIM has gone into hibernation after 6 months of non-use.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.