topic Re: Free boost appears as pending in Pay as you go

Free boost appears as pending

rattar1989 — Thu, 14 Sep 2023 16:39:49 GMT

Hello, my free boost data is ~3GB accumulated over the last few years. Wondering why it now appears as pending and can not be used as before. My subscription pack data finished but I cannot use the data from free boost anymore. KR

Re: Free boost appears as pending

XRaySpeX — Thu, 14 Sep 2023 16:51:48 GMT

@rattar1989 : If your pack has ended & you haven't renewed it you can't use your Boosts. They are pending! Boosts can only boost packs, not non-packs.

Re: Free boost appears as pending

rattar1989 — Thu, 14 Sep 2023 17:08:14 GMT

Thanks. The pack has not ended. It ends in 10 days, I still have text and minutes available to use. The data has finished.
And it does not switch to free boost data as before. This is the first time that I see this happening.

Re: Free boost appears as pending

Katie_B — Fri, 15 Sep 2023 07:04:01 GMT

Thanks for confirming @rattar1989.

I would recommend giving us a call so our customer care team can look into this further for you.

Please be sure to keep us updated.

Katie

Re: Free boost appears as pending

Michelelo — Sun, 04 Feb 2024 11:21:17 GMT

I hope that you managed to get this resolved @rattar1989 I have had exactly the same issue. Some of my boosts are active but most (like you about 3GB) are inactive. I have phone customer support on 2 or 3 occasions and spent ages on the phone speaking to various people. In the end when I have done this I get given some GB of data temporarily to compensate, but the next month the boosts are still pending. The support people try to help but don't seem to know why this is happening. This is very annoying. EE need to resolve this. How many other people have had this issue with Pending boosts?

Re: Free boost appears as pending

Andtfff — Wed, 04 Sep 2024 09:13:40 GMT

Same here. Ten GB not showing up. Not rung them yet.

Re: Free boost appears as pending

XRaySpeX — Wed, 04 Sep 2024 14:13:21 GMT

@Andtfff : If you've stopped your pack, like OP, there's nowt to boost!