topic Re: Need to disable hibernation while abroad in Pay as you go

Need to disable hibernation while abroad

Profile closed — Tue, 12 Sep 2023 13:51:13 GMT

Hi there,

My account is in hibernation because I haven't used it for a long time while abroad. I try calling the customer service line but the waiting time is over 1 hour. I'm calling from the EU and it'll be very expensive for me to wait. Can you please advise how else I can get in touch with the Technical department so I can reactivate my phone ASAP?

Thank you,

George

Re: Need to disable hibernation while abroad

XRaySpeX — Tue, 12 Sep 2023 13:58:24 GMT

@Profile closed : You can only come out of hibernation by calling CS. There is no other way. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If it's been in hibernation for more than 3 months, it is too late to get it back.

Re: Need to disable hibernation while abroad

Profile closed — Tue, 12 Sep 2023 14:23:29 GMT

Thank you. I'm calling them via Skype now.