topic Re: UK to France in Pay as you go

UK to France

tburnett — Tue, 12 Sep 2023 06:20:29 GMT

I'm a pay as you go customer. I bought a SIM card to use and I have 50GB of data. I'm in the UK right now and I'm going to France soon. I found out that I need to buy a roaming pass right? I can't find the roaming pass to buy on the EE shop. It says I will automatically get a text that will prompt me to buy the roaming pass in France once I get there. Is that true? How am I suppose to get a text in France if I don't have service? This is way too confusing.

Re: UK to France

Katie_B — Tue, 12 Sep 2023 06:46:33 GMT

Hello @tburnett.

Welcome to the community.

If you have an active subscription pack on your account you will need to purchase the roaming add-on to use your services.

Once you arrive in France you will receive a welcome text which you will be able to respond to.

Roaming is auto enabled on pay as you go accounts so this is how you will be able to respond.

Please ensure you have the credit available to purchase the roaming add-on.

More information can be found HERE.

Katie

Re: UK to France

tburnett — Tue, 12 Sep 2023 06:59:56 GMT

Thank you, Katie!! Your help is greatly appreciated!

Re: UK to France

Katie_B — Tue, 12 Sep 2023 07:00:46 GMT

If you have any further questions please be sure to let us know @tburnett.

Have a great trip.

Katie 🙂