topic PAYG EU Roaming W/Out Pack: How Long Does the 500MB Add-on Last? in Pay as you go

PAYG EU Roaming W/Out Pack: How Long Does the 500MB Add-on Last?

XRaySpeX — Thu, 07 Sep 2023 13:40:36 GMT

Referring to Pay As You Go charges for roaming in the EU :

you’ll need to buy a data add-on (500MB for £3)

How long does this 500MB last? Is it a day or until it's exhausted? Nowhere does it say.

Re: PAYG EU Roaming W/Out Pack: How Long Does the 500MB Add-on Last?

James_B — Thu, 07 Sep 2023 14:01:09 GMT

Hi @XRaySpeX,

Looking at the pay as you go price guide, the 500MB add-on last for seven days.

Thanks for your question. 🙂

James

Re: PAYG EU Roaming W/Out Pack: How Long Does the 500MB Add-on Last?

XRaySpeX — Thu, 07 Sep 2023 14:09:10 GMT

Thanks, @James_B

Oh, it's just 1 of the ordinary PAYG data add-ons. I thought it was special for roaming. In which case shouldn't you also be able to buy 1 of the other PAYG data add-ons, up to 10GB over 30 days for £20?

Re: PAYG EU Roaming W/Out Pack: How Long Does the 500MB Add-on Last?

James_B — Thu, 07 Sep 2023 14:12:41 GMT

Yes, any of the UK and EU data add-ons can be used @XRaySpeX 🙂

James

Re: PAYG EU Roaming W/Out Pack: How Long Does the 500MB Add-on Last?

XRaySpeX — Thu, 07 Sep 2023 14:18:25 GMT

Then why doesn't Pay As You Go charges for roaming in the EU say so? It implies it is just 1 special add-on just for the purpose of roaming w/out a pack.

Re: PAYG EU Roaming W/Out Pack: How Long Does the 500MB Add-on Last?

James_B — Thu, 07 Sep 2023 14:20:37 GMT

Hi @XRaySpeX,

I think that particular add-on is meant as an example, but I agree it isn't clear.

I'll ask our digital help team to review that page.

Thanks again for flagging. 🙂

James

Re: PAYG EU Roaming W/Out Pack: How Long Does the 500MB Add-on Last?

XRaySpeX — Thu, 07 Sep 2023 14:24:11 GMT

Yes, an "e.g." might have improved things.

Re: PAYG EU Roaming W/Out Pack: How Long Does the 500MB Add-on Last?

James_B — Thu, 07 Sep 2023 14:26:00 GMT

Agreed @XRaySpeX 🙂

James