topic Re: I cannot receive calls/messages using my credit in Pay as you go

I cannot receive calls/messages using my credit

simonanitti — Tue, 05 Sep 2023 13:01:54 GMT

Hi,

It is almost a week that I cannot receive or make any calls. Same for messages.

I topped-up my balance, but I cannot seem to buy a data pack. At the end of the process I always get an error message.

Also, I cannot call 150 or send a message to ask for my balance.

I have not use this sim card much lately, but I also did not receive a message about a possible end of the service.

Thanks,

Simona

Re: I cannot receive calls/messages using my credit

XRaySpeX — Tue, 05 Sep 2023 13:41:05 GMT

@simonanitti : Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: I cannot receive calls/messages using my credit

simonanitti — Thu, 07 Sep 2023 07:16:00 GMT

@XRaySpeX thank you a lot for your reply, it was very useful.

I just want to point out for a future reference that it is needed to call +44 800 079 8586 first to reactivate the number. Afterwards, one can top-up.

Topping-up only and making a chargeable action would not reactivate your account.

Re: I cannot receive calls/messages using my credit

XRaySpeX — Thu, 07 Sep 2023 12:56:09 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.