topic Re: Can't contact EE to reactivate sim in Pay as you go

Can't contact EE to reactivate sim

JedMorrisons — Tue, 05 Sep 2023 16:13:07 GMT

I tried calling 150, but I have no credit to even go through that. I also do not have a house phone. I am not sure on what to do, as it is pretty urgent that I am able to recieve texts and calls. I was wondering if there was a way to contact EE customer support for free? I tried the live chat but it isn't avaible currently.

Re: Can't contact EE to reactivate sim

XRaySpeX — Tue, 05 Sep 2023 16:51:33 GMT

@JedMorrisons : Why do you think it needs reactivating?

Calling CS on PAYG costs 25p / call. Live Chat is only for contract.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Can't contact EE to reactivate sim

JedMorrisons — Tue, 05 Sep 2023 16:55:22 GMT

Thanks for the reply

I am not receiving any texts from any two factor related things, and people who call me apparently can't connect to my number. I have just tried texting AL to 150, but it doesn't seem to do anything.

Re: Can't contact EE to reactivate sim

XRaySpeX — Tue, 05 Sep 2023 17:53:12 GMT

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Can't contact EE to reactivate sim

JedMorrisons — Tue, 05 Sep 2023 18:42:33 GMT

I've topped up, but I still can't call 150, and people can't call me

Re: Can't contact EE to reactivate sim

XRaySpeX — Tue, 05 Sep 2023 18:45:39 GMT

It's too late to top-up now. It'll already have gone into hibernation.

Re: Can't contact EE to reactivate sim

JedMorrisons — Tue, 05 Sep 2023 18:54:37 GMT

How should I get rid of the hibernation? I recieved a call yesterday just fine at least

Re: Can't contact EE to reactivate sim

XRaySpeX — Tue, 05 Sep 2023 18:56:08 GMT

By calling CS as I said.

Re: Can't contact EE to reactivate sim

JedMorrisons — Tue, 05 Sep 2023 18:59:30 GMT

Alright, I'll try that. Just a little tough when I can't contact them with my own phone.

Re: Can't contact EE to reactivate sim

XRaySpeX — Tue, 05 Sep 2023 19:08:24 GMT

You shouldn't have let it lapse into hibernation.

Re: Can't contact EE to reactivate sim

JedMorrisons — Tue, 05 Sep 2023 19:14:56 GMT

Never really had to use top ups, but it's sorted now.