topic Re: Legacy Data Boosts not showing on account? (But still apparently active?) in Pay as you go

Legacy Data Boosts not showing on account? (But still apparently active?)

JoeyFilms — Mon, 04 Sep 2023 10:05:15 GMT

Is anyone having an issue with legacy free boosts? I had 11+ of them but suddenly this month it's saying I've reached my limit of 6. This means instead of my usual 15.5gb data it's saying I have 7gb. Out of that 7gb I have 2 remaining and my I only noticed because it never usually gets that low half way through the month. I called support and they said to ignore what my account says and that I do indeed have 15gb total. But that still means I've blown through 13gb in a coupe of weeks? Is anyone else's account showing the wrong info for their boosts and allowances?

Re: Legacy Data Boosts not showing on account? (But still apparently active?)

Leanne_T — Mon, 04 Sep 2023 13:43:35 GMT

Hi @JoeyFilms

Thanks for coming here.

If you text BALANCE to 150, does the reply show the correct data allowance and boosts?

Leanne 🙂

Re: Legacy Data Boosts not showing on account? (But still apparently active?)

JoeyFilms — Mon, 04 Sep 2023 19:16:47 GMT

It tells me I have 2gb remaining, but not out of how many?

Your current balance as of today 20:14 is £4.60. On 16/09/2023 your £10.00 Monthly Debit/Credit Card Payment will recur.
You have 507 minutes, unlimited texts and 2.1GB remaining until 17/09/2023 for your £10 Pack. Your remaining data includes of rolled over data. Your last top up was £10.00 on 17/08/2023 at 01:11. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Legacy Data Boosts not showing on account? (But still apparently active?)

Leanne_T — Tue, 05 Sep 2023 07:26:42 GMT

I see, thanks @JoeyFilms

In this case, please call us again on 150 and the team can get this looked into in more detail and raise a support ticket for your My EE account if needed.

Leanne.