topic Re: Subscription data pack waiting in Pay as you go

Subscription data pack waiting

rizkawilda — Mon, 04 Sep 2023 21:34:43 GMT

Hi! I just bought a new sim card with £15 data for 25GB. It was working for a while immediately after I inserted the sim card but 30mins after its not working anymore and it says my 25GB pack status is still waiting. How to resolve this?

Re: Subscription data pack waiting

XRaySpeX — Mon, 04 Sep 2023 21:57:25 GMT

Try texting NOW to 150.

Re: Subscription data pack waiting

rizkawilda — Mon, 04 Sep 2023 22:01:36 GMT

I tried but it says “Sorry, but we couldn’t complete your request as you
currently don’t have a pack. To choose a Pack, text ALL PACKS to 150”

Re: Subscription data pack waiting

XRaySpeX — Mon, 04 Sep 2023 22:04:10 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Subscription data pack waiting

rizkawilda — Mon, 04 Sep 2023 22:11:52 GMT

it says “Your current balance as of today 23:07 is £0.00. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE”

Re: Subscription data pack waiting

XRaySpeX — Mon, 04 Sep 2023 22:15:28 GMT

You have no pack & you need to top-up before you can buy 1.

Where did you see that your 25GB pack status is still waiting?

Re: Subscription data pack waiting

rizkawilda — Mon, 04 Sep 2023 22:18:36 GMT

its here. that’s why its so weird they said i don’t have any pack. i also
already trying to make a call/text but it says i don’t have enough credit
bur i already paid for the 25GB one and not even yet activated (still
waiting)

Re: Subscription data pack waiting

rizkawilda — Mon, 04 Sep 2023 22:19:24 GMT

Re: Subscription data pack waiting

XRaySpeX — Mon, 04 Sep 2023 22:20:59 GMT

@rizkawilda wrote:
not even yet activated (still waiting)

Where do you see that? Post an image.

Re: Subscription data pack waiting

rizkawilda — Mon, 04 Sep 2023 22:22:16 GMT

Re: Subscription data pack waiting

XRaySpeX — Mon, 04 Sep 2023 22:26:48 GMT

Your image can't be approved for display here while it shows your mobile no.

I should to wait till tomorrow A.M. to see if the pack kicks in. I imagine you were using the initial small data that the SIM comes with.