topic Re: Receive a call from UK when abroad in Pay as you go

Receive a call from UK when abroad

nestee10 — Thu, 31 Aug 2023 21:41:00 GMT

Hi
I would like to know how to top up if I need to receive a call From UK while in Serbia, knowing that there is a cost to receive calls

I don't really understand why sometimes I can receive calls, they go through, and sometimes it just doesn't, like my number is unavailable

Re: Receive a call from UK when abroad

XRaySpeX — Thu, 31 Aug 2023 21:49:22 GMT

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

When you are not receiving calls you can't have enough credit to pay for them. They cost £1.80 / min.

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/serbia > PAYG.

Re: Receive a call from UK when abroad

nestee10 — Fri, 01 Sep 2023 14:36:36 GMT

Well I just tried to receive a call again, from several numbers, but it turns out that someone else is answering on this phone number. My number would have been attributed to 2 different lines. How to sort that out

Re: Receive a call from UK when abroad

XRaySpeX — Fri, 01 Sep 2023 14:42:22 GMT

How do you mean you tried to receive a call, from many nos.? You don't try, you answer. Isn't someone trying to phone you, your phone rings & you answer it?

Re: Receive a call from UK when abroad

nestee10 — Fri, 01 Sep 2023 18:39:35 GMT

No I asked my mum and a friend to call me on my phone number, and it is someone else answering, my phone does not ring

Re: Receive a call from UK when abroad

nestee10 — Fri, 01 Sep 2023 18:40:23 GMT

But also sometimes it reaches my phone, sometimes it reaches someone else's phone

Re: Receive a call from UK when abroad

XRaySpeX — Fri, 01 Sep 2023 18:45:46 GMT

That's impossible! They're misdialling.

Re: Receive a call from UK when abroad

nestee10 — Fri, 01 Sep 2023 18:54:11 GMT

no they are not they were both together read me the phone number, tried several times

Re: Receive a call from UK when abroad

Christopher_G — Sat, 02 Sep 2023 06:42:34 GMT

Hi @nestee10

I suggest speaking to our Mobile Care team so that we can look into this a bit further.
Chris