topic Re: Moving to pay monthly plan in Pay as you go

Moving to pay monthly plan

MitevTM — Thu, 08 Jun 2023 13:34:01 GMT

Hello,

I am EE PAYG customer and trying to go on pay monthly plan. When I try online to get a plan for existing customers and click "log in for details" I get a message that unfortunately Icannot log in and sends me back to the deals page. Otherwise I am able to log into my account and check my mobile services.

I call CS to see what the issue is and if can get one plan over the phone but they offered me different plan which was not as good as the one online.

Any help would be appreciated.

Thanks

Re: Moving to pay monthly plan

XRaySpeX — Thu, 08 Jun 2023 14:17:19 GMT

@MitevTM : You can switch from PAYG online to contract by Switch to pay monthly and save . Your existing PAYG credit will be carried over as credit towards your future bills. You keep your existing SIM & no. The plan on it is just switched to contract.

Re: Moving to pay monthly plan

MitevTM — Thu, 08 Jun 2023 14:43:31 GMT

I tried this many times and it doesn't work. Firstly if I text "SWITCH" to 150 I don't get any code

secondly if I click the link to switch I am getting the following error

Thanks

Re: Moving to pay monthly plan

XRaySpeX — Thu, 08 Jun 2023 14:59:13 GMT

If you just want to get a contract plan aside from your PAYG w/out using the Switch to pay monthly and save facility , as you don't already have a mobile phone or SIM contract with EE logout of (or don't login to) your MyEE before going to the EE Shop to buy an EE mobile phone or SIM contract. It expects you to already have an EE mobile phone or SIM contract.

If you're asked whether you are an existing cust. answer No, cuz it asking about an existing contract cust.

You can then later ask CS to move your PAYG no. to your new contract.

Re: Moving to pay monthly plan

MitevTM — Thu, 08 Jun 2023 18:58:02 GMT

Ooo, I see now, when they say existing customer they mean existing pay monthly costumer.

In that case as PAYG customer am I eligible for those 20%/£4 off if I go for monthly payment

Thanks

Re: Moving to pay monthly plan

XRaySpeX — Thu, 08 Jun 2023 20:00:29 GMT

Exactly! EE is rather loose when it says "existing customer" it always means "existing contract customer". It does not count PAYG users as existing customers!

If you can make the Switch to pay monthly and save facility to work then you are eligible for the 20%/£4 off as well as using your PAYG credit towards your future contract bills.

Re: Moving to pay monthly plan

j0yball — Thu, 31 Aug 2023 21:17:42 GMT

Hi there, when I go on to my EE app and click shop, it says I can simply transition from Pay as you Go to a monthly contract by texting 'SWITCH' to 150 but It doesn't give me a code. Is there anything I'm doing wrong? I want to do it the way it says on the app, I don't want to be calling Customer Service after I have switched over as that makes me anxious as I have had alot of troubles with my phone. Please let me know why it isn't working. Thankyou.

Re: Moving to pay monthly plan

Christopher_G — Fri, 01 Sep 2023 07:11:18 GMT

Hi @j0yball

Welcome to the community.

Our 'How Do I Upgrade from Pay As You Go?' help page doesn't mention being able to do it through the My EE app. It says to call 0800 0790510 from any phone or pop into your nearest EE store.

Chris

Re: Moving to pay monthly plan

j0yball — Fri, 01 Sep 2023 12:53:19 GMT

Hi Chris. It might not mention it on the help page, but the actual ‘MY EE APP’ itself gives out the option to do so even when in the newest updates/ versions of the app. I’m just confused why it’s something that is offered which makes it seem super simple for pay as you go customers just for it not to be.

Joy

Re: Moving to pay monthly plan

Christopher_G — Fri, 01 Sep 2023 14:47:31 GMT

Out of interest, what does it say when you text SWITCH to 150, @j0yball?

Chris

Re: Moving to pay monthly plan

j0yball — Fri, 01 Sep 2023 14:49:13 GMT

Here is the message copied :

You can text the following codes to 150 for free while in the UK or abroad.

BALANCE for more info on your remaining credit, allowances, packs, add-ons or free boosts,
RO country name for roaming rates (eg, RO SPAIN),
DATAROAMING to chose a data roaming bundle (outside EU only)
ALL PACKS for a list of packs available,
VO followed by voucher number (Incl mobile number at the end if topping up a different phone - VO 1234567891261236 07973100150 for example),
VM ON or VM OFF to control diverts to your voicemail
NOW if you have bought another pack and want to start it early,
STOP PACK to stop any active packs from recurring.

More info can be found at ee.co.uk/textservices

Joy

Re: Moving to pay monthly plan

Leanne_T — Fri, 01 Sep 2023 15:52:24 GMT

Thanks for checking @j0yball

Please give us a call on 150, the team will check your account and help you transfer to pay monthly and go through all available options.

Leanne.

Re: Moving to pay monthly plan

XRaySpeX — Fri, 01 Sep 2023 16:04:30 GMT

That's a general error msg when 150 does not recognise the keyword you texted.