topic Re: Regarding my top up in Pay as you go

Regarding my top up

Jango78 — Wed, 30 Aug 2023 21:31:39 GMT

I topped up today first time I wanted the £20 bundle I don't think it's gone on. I charge my phone number because I was in domestic violent realionship I rang ee and has the number turned of it was xxxxxxxxxxxxx I lost data on that ee told me I could get it all back but can't remember last time I topped it up jue to be beaten very bad from a previous boyfriend.. so I bought new sim today topped up just need some help please

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Re: Regarding my top up

XRaySpeX — Thu, 31 Aug 2023 00:33:01 GMT

@Jango78 : Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Regarding my top up

Christopher_G — Thu, 31 Aug 2023 06:40:53 GMT

Hi @Jango78

Welcome to the community. I'm so sorry to hear of your previous experience, I hope you're OK now.

I suggest speaking to our Mobile Care team to see if they can re-activate it for you, or pop into your nearest EE Store so they can try and help.

Chris