topic Unable to test new PAYG SIM in my home in Pay as you go

Unable to test new PAYG SIM in my home

audiophile — Wed, 30 Aug 2023 13:09:20 GMT

I am using Poco X3 Pro Dual SIM mobile. I have an existing Vodafone SIM and the network signal is very low in my home. I am using wi-fi calling to help. I would like to try EE to see whether it is any better and have received a SIM card and inserted it. My signal strength indicators at the top of the screen now both show the same strength (low) and are both labelled 'Vo Wifi'. The 'SIM cards & mobile networks' settings on the phone show the two cards, correctly idebtified, and I have set the EE card as the default SIM. There is no ''Access point names' menu option when you select the EE card so you can't check that the APN settings have been set up for it. I didn't want to register as a PAYG customer as, if the signal is better, I would cancel my Vodafone and sign up for the monthly EE SIM contract. However as I hadn't been able to test the signal strength I created a new PAYG account with the intention of paying £10 to see if this enabled me to complete the test. However I got the dreaded 'Unable to connect to device' message 'Try later'. I am therefore stuck!

Re: Unable to test new PAYG SIM in my home

XRaySpeX — Wed, 30 Aug 2023 14:42:19 GMT

Manually search Network Ops & select EE. This should set up EE's APN.

Re: Unable to test new PAYG SIM in my home

audiophile — Wed, 30 Aug 2023 16:06:36 GMT

Hi

Thanks for your response. I selected EE manually but it didn't add the
Access Point names to the mobile's SIM card settings menu options for the EE
SIM. Also it didn't alter the text (Vo Wifi) on either of the signal
indicators - however they are now showing different signal levels, so
something has changed.

I tried the support line (again) but it says I have no credit balance and
cuts me off. I can't buy any as I can't complete the set up of my account -
either via the app or online, as explained in my posting .

I can visit the local EE shop for help next time I am in the vicinity if
further attempts fail.

'Audiophile'

Re: Unable to test new PAYG SIM in my home

XRaySpeX — Wed, 30 Aug 2023 16:30:10 GMT

@audiophile : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.