topic Re: Setting up a subscription in Pay as you go

Setting up a subscription

Ibrahim38 — Tue, 29 Aug 2023 15:47:48 GMT

Hi ,

My name is Ibrahim ******

I have had my pay as you go sim card for about 3 years now ,

My card that was connected to it is now expired I think , and I am trying to set up a new subscription pack ,

I tried 5 different cards and it's not working ,

Can you please help? Thanks

[mod edit: removed personal details from the forum]

Re: Setting up a subscription

Northerner — Tue, 29 Aug 2023 13:48:16 GMT

Hi @Ibrahim38

When did you last make a chargeable call or text.

It maybe your sim is in hibernation or dead. Read here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Thanks

Re: Setting up a subscription

Schockwave — Tue, 29 Aug 2023 14:31:39 GMT

@Ibrahim38 , did you mean your bank card has expired, you think or your SIM card? If bank card, take a look, it will show whether it has expired, if SIM card, click on the link that @Northerner , has given you, this will also tell you what to do and how to keep your SIM card active.