topic Re: Sim Cancelled Payg in Pay as you go

Sim Cancelled Payg

Profile closed — Tue, 29 Aug 2023 08:42:57 GMT

Watch out for EE had my phone number for 3 years and then they randomly cut off my number woke up to sim registration failed called EE customer service the worst service ever they said to me my sim has been cancelled because of in activity but every month i topped up and had my online login and they disconnected everything and made a fake reason worst network provider and you will not get any help if you call them

Re: Sim Cancelled Payg

Profile closed — Tue, 29 Aug 2023 08:48:56 GMT

EE is worst network provider best thing to do is change to a different provider when you can the Customer service is terrible no support at all and your phone number will get cancelled without you knowing even sending texts will get ur number blocked dont trust this network change while you can

Re: Sim Cancelled Payg

Leanne_T — Tue, 29 Aug 2023 10:47:17 GMT

Hi @Profile closed

Thanks for coming here, I'm sorry to hear your account has went into hibernation.

Did the team advise if this could be reinstated?

Leanne.

Re: Sim Cancelled Payg

Schockwave — Tue, 29 Aug 2023 11:30:58 GMT

@Profile closed , from what I have read, I may get this wrong, but did you make a chargeable call or send text message at all? Just topping up does not keep your number active. You may want to take a look here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Re: Sim Cancelled Payg

XRaySpeX — Tue, 29 Aug 2023 15:33:28 GMT

Regular top-ups should have kept your SIM out of hibernation unless you left a 6-month gap between any.

Re: Sim Cancelled Payg

Profile closed — Tue, 29 Aug 2023 16:21:07 GMT

Topped up the sim every month for 3 years number was constantly in use was making calls and texts everyday 🤷🏽‍♂️

Re: Sim Cancelled Payg

Profile closed — Tue, 29 Aug 2023 16:23:25 GMT

No they told me it was automatically cancelled due to inactivity and they cant do nothing for me 🤬

Re: Sim Cancelled Payg

Leanne_T — Tue, 29 Aug 2023 16:45:56 GMT

Hi @Profile closed

I would suggest calling us again to see if this can be looked into further for you.

You can find full details in our What is pay as you go and flex hibernation, and how do I stop it? article.

Leanne.