topic Re: Not making enough calls in Pay as you go

Not making enough calls

ernest2 — Sun, 27 Aug 2023 12:01:09 GMT

Re: Not making enough calls

ernest2 — Sun, 27 Aug 2023 12:15:45 GMT

I have received a text saying I am not using my phone enough and the number may be withdrawn . I have a dual sim slot so my number one account is used most and number two very little. Provided my alternative number is in credit why do I have to use it.

Re: Not making enough calls

XRaySpeX — Sun, 27 Aug 2023 12:19:25 GMT

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Not making enough calls

ernest2 — Sun, 27 Aug 2023 13:03:57 GMT

Thanks for your reply , but in my case I used the number several times a few weeks ago , end of July , so cannot understand why I got this text ??? As I say I use my main number every day for banking so hope they do not cancel that one .Any way will see if I get another . Thanks again

Re: Not making enough calls

ernest2 — Sun, 27 Aug 2023 13:20:11 GMT

Thanks for your reply , but as I said in my last post my phone has dual sim slots so obviously one gets used more than the other . However I am sure it is not more than a few weeks since I used the number two sim . Any way see what happens , thanks .

Re: Not making enough calls

XRaySpeX — Sun, 27 Aug 2023 17:13:23 GMT

@ernest2 wrote:
in my case I used the number several times a few weeks ago , end of July

You used it, but did you spend money on it at that time? That's what matters, not just using it but making a chargeable transaction.