topic I was charged twice for a £15 refill, how do I get a refund. in Pay as you go

I was charged twice for a £15 refill, how do I get a refund.

Zheenaliev — Wed, 23 Aug 2023 20:11:58 GMT

I was charged twice for a £15 refill, how do I get a refund. I want to return the money back to the card

Re: I was charged twice for a £15 refill, how do I get a refund.

Northerner — Wed, 23 Aug 2023 20:13:41 GMT

Hi @Zheenaliev

You'll need to speak to EE CS on 150 about this request.

Thanks

Re: I was charged twice for a £15 refill, how do I get a refund.

Chris_B — Wed, 23 Aug 2023 20:14:12 GMT

@Zheenaliev You only get charged for what you put on. Sounds like you did it twice without realising. If you want to try and get it back you’ll need to call customer services.