topic Re: My EE Pay as you go 4g sim card isnt working on my samsung s7 in Pay as you go

My EE Pay as you go 4g sim card isnt working on my samsung s7

Sami78615 — Tue, 22 Aug 2023 19:59:11 GMT

My Samsung s7 says sim not provisioned and doesnt work i have even reseted my phone and i cant get a new one as the website doesnt allow me

Re: My EE Pay as you go 4g sim card isnt working on my samsung s7

Chris_B — Tue, 22 Aug 2023 20:19:35 GMT

@Sami78615 you can go to a EE store and request a replacement Sim card you need in date photo ID with you or you can call customer services to request a replacement Sim card. To request online you are sent a text to confirm that replacement and obviously you can not do that as your sim isn’t working.

Re: My EE Pay as you go 4g sim card isnt working on my samsung s7

Sami78615 — Wed, 23 Aug 2023 20:20:58 GMT

I will be switching providers as i cannot get a replacment sim card online

Re: My EE Pay as you go 4g sim card isnt working on my samsung s7

Sami78615 — Wed, 23 Aug 2023 20:24:29 GMT

IS there anyway i can send one message when this is not working

Re: My EE Pay as you go 4g sim card isnt working on my samsung s7

Leanne_T — Thu, 24 Aug 2023 06:57:01 GMT

If the SIM is not working no text messages can be sent unless you have WiFi and can use a messaging app and the other person has this as well such as WhatsApp @Sami78615

To order a replacement SIM you would need to follow @Chris_B's advice.

Leanne.