topic Re: Campervan router connection issues in Pay as you go

Campervan router connection issues

Richardweeks51 — Sun, 20 Aug 2023 09:39:25 GMT

We are away in Spain in our motorhome. Router in motorhome with EE SIM. We are all struggling to connect to it. It has data, lots! When we try to sign in it's asking for a roaming payment to access data. We have roaming switched on on our devices. Please help.

Re: Campervan router connection issues

Richardweeks51 — Sun, 20 Aug 2023 09:44:43 GMT

The sim has a different phone number as is in router. Should I put some in my phone to do this?

Re: Campervan router connection issues

Richardweeks51 — Sun, 20 Aug 2023 09:49:57 GMT

It's a pay as you go SIM.

What number should I call from an O2 number??

Re: Campervan router connection issues

James_B — Sun, 20 Aug 2023 10:09:12 GMT

Hi @Richardweeks51,

Welcome to the EE Community. 🙂

Is it a pre-loaded data SIM? These are for UK use only.

James

Re: Campervan router connection issues

Richardweeks51 — Sun, 20 Aug 2023 10:30:34 GMT

Thank you.

It's PAYas you go.

Re: Campervan router connection issues

James_B — Sun, 20 Aug 2023 10:39:57 GMT

Do you know which plan/package you purchased @Richardweeks51?

Did you purchase a set amount of data for an upfront fee?

James

Re: Campervan router connection issues

Richardweeks51 — Sun, 20 Aug 2023 10:59:40 GMT

We buy a pack then top up

Re: Campervan router connection issues

Richardweeks51 — Sun, 20 Aug 2023 11:02:25 GMT

Have tried calling ee buy they are very busy!!

Re: Campervan router connection issues

James_B — Sun, 20 Aug 2023 11:04:02 GMT

Hi @Richardweeks51,

How much was the pack you purchased and how much data does it include?

James

Re: Campervan router connection issues

XRaySpeX — Mon, 21 Aug 2023 13:21:26 GMT

@Richardweeks51 : That's right, you now need to pay to use your pack allowances in EU.

For PAYG there are now roaming charges for using your pack allowances in the EU of either £2.50 / day, by texting ROAMEU1D to 150, or £10 / week, by texting ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about the charges for roaming in EU. If you opt to text neither or you don't have an active pack, you will be paying standard rates for calls & texts & need to buy a small add-on for data.