topic Re: I have a problem with my card in Pay as you go

I have a problem with my card

Daniboi79 — Sat, 19 Aug 2023 16:31:40 GMT

I have a problem with my card. I paid a £10 voucher yesterday. And they are still not reflected in my card. I can't call anywhere. My card is blocked

Re: I have a problem with my card

Northerner — Sat, 19 Aug 2023 10:21:44 GMT

Hi @Daniboi79

Have you tried restarting your device.
Are you in the UK.
If you text BA to 150 what does it say.

Thanks

Re: I have a problem with my card

Daniboi79 — Sat, 19 Aug 2023 15:22:09 GMT

I tried everything. I loaded a voucher yesterday and it's not showing in my account. You just took my money and my number doesn't work. Please check what is the problem with my number. I want to talk to this number.this is my number.

Re: I have a problem with my card

James_B — Sun, 20 Aug 2023 07:30:07 GMT

Hi @Daniboi79,

Welcome to the EE Community. 🙂

Are you in the UK or roaming?

Is it a new SIM or have you had it a while?

James

Re: I have a problem with my card

Daniboi79 — Sun, 20 Aug 2023 07:43:28 GMT

I've had the card for a long time. I charge him a voucher. He takes my money and doesn't account for it in my account. I can't call anywhere

Re: I have a problem with my card

James_B — Sun, 20 Aug 2023 07:47:11 GMT

Hi @Daniboi79,

When was the last time you used it?

Could your account be in hibernation?

James