topic Re: Change of card details in Pay as you go

Change of card details

katiecockers — Fri, 18 Aug 2023 12:15:15 GMT

So I received a new bank card and of course, the usual kerfuffle ensued... To update the card details on my ee account I wound up removing my old card, topping up with my new one, ticking the box that asks if you wish to save your card details and then I was able to access the account to restart the subscription which means I have paid twice- can I get the original top up back??

Re: Change of card details

XRaySpeX — Fri, 18 Aug 2023 12:26:34 GMT

Is this on contract or PAYG?

Re: Change of card details

katiecockers — Fri, 18 Aug 2023 12:27:52 GMT

PAYG

Re: Change of card details

XRaySpeX — Fri, 18 Aug 2023 12:31:49 GMT

@katiecockers : It was unnecessary to restart the pack. Once you topped up with the card the pack would've auto renewed anyway.

Re: Change of card details

katiecockers — Fri, 18 Aug 2023 14:48:14 GMT

It didn't give me any instructions unfortunately

Re: Change of card details

Leanne_T — Fri, 18 Aug 2023 14:57:41 GMT

Hi @katiecockers

To discuss the extra payment, please call us on 150 and the team will see what they can do to help 🙂

Leanne.