topic Re: EU Roaming - 24 hour packs in Pay as you go

EU Roaming - 24 hour packs

jkingsbury1 — Thu, 17 Aug 2023 09:17:49 GMT

Hi,

So I have paid £2.50 to use my UK allowances in the EU for 24 hours. At the end of the 24hrs you receive a text message advising that the period has ended so you can renew. However I have noticed that EE also take an additional fee from your PAYG credit in the interim period whilst you are buying a new pack.

What a con.

Re: EU Roaming - 24 hour packs

Christopher_G — Thu, 17 Aug 2023 12:04:08 GMT

Hi @jkingsbury1

Welcome to the community.

How much was your credit reduced by?

Chris

Re: EU Roaming - 24 hour packs

jkingsbury1 — Fri, 18 Aug 2023 09:27:23 GMT

Each time I renew a 24 hour EU roaming back you are taking an additional 60p from my PAYG credit.

Please reimburse me ASAP or I will take this further.

Re: EU Roaming - 24 hour packs

jkingsbury1 — Fri, 18 Aug 2023 09:29:15 GMT

Each time I renew a 24 hour EU roaming back EE are taking an additional 60p from my PAYG credit.

They falsely advertised the price of a 24 hour roaming pass as £2.50, when in fact £3.10 is being charged...

Re: EU Roaming - 24 hour packs

jkingsbury1 — Fri, 18 Aug 2023 09:33:04 GMT

Each time I renew a 24 hour EU roaming back EE are taking an additional 60p from my PAYG credit.

Advertised as £2.50 for 24 hours but charging £3.10

Re: EU Roaming - 24 hour packs

jkingsbury1 — Fri, 18 Aug 2023 09:33:45 GMT

Orange Travel eSIM is fab with >100Mbps download speed

Re: EU Roaming - 24 hour packs

Leanne_T — Fri, 18 Aug 2023 10:14:18 GMT

Hi @jkingsbury1

Please get in touch with our mobile care team and they will get this looked into for you.

Leanne.

Re: EU Roaming - 24 hour packs

Christopher_G — Fri, 18 Aug 2023 10:48:06 GMT

I'm sorry to hear that, @jkingsbury1. We don't have access to your account here in the community. I suggest speaking to our Mobile Care team so they can look into this and find out what's happening.

Chris