topic Re: How to find out how many texts I have left in my weekly allowance in Pay as you go

How to find out how many texts I have left in my weekly allowance

RichH3 — Mon, 14 Aug 2023 19:07:43 GMT

Until recently, I just rang 150 and I almost immediately got a text telling me how many texts I had left in my allowance. For some days this service hasn't worked! - very inconvenient! I really need this info, and regularly! - anyone know how I can get it? Thanks.

Re: How to find out how many texts I have left in my weekly allowance

Chris_B — Mon, 14 Aug 2023 19:51:31 GMT

@RichH3 Just text BALANCE to 150 or look at your account

Re: How to find out how many texts I have left in my weekly allowance

RichH3 — Mon, 14 Aug 2023 20:37:18 GMT

Thanks Chris - but I've tried that twice - and nothing came back! 😞

Re: How to find out how many texts I have left in my weekly allowance

James_B — Tue, 15 Aug 2023 07:16:13 GMT

Hi @RichH3,

Welcome to the EE Community. 🙂

If your SIM card is active, you should receive a response after sending BALANCE to 150. Has anything come through yet?

Can I check if you're in the UK or roaming abroad?

James

Re: How to find out how many texts I have left in my weekly allowance

RichH3 — Tue, 15 Aug 2023 08:23:22 GMT

Thanks James, I'm permanently in England; however, I don't have a smartphone, only a very basic Nokia - could this be the reason I'm not getting anything back? As I said previously, until about a week ago, whenever I rang 150 to get the balance in my account, I'd almost immediately get a text back telling me how many texts I had left till the end of the week; but this service hasn't worked at all for the past week or so. Might EE have withdrawn this service from non-smartphones, I'm wondering? The reason I'm especially wanting to sort this is that my allowance ran out far more quickly than it should have done, and I'm trying to figure out why this has happened. Thanks again!

Re: How to find out how many texts I have left in my weekly allowance

James_B — Tue, 15 Aug 2023 08:30:08 GMT

Hi @RichH3,

You should still be able to check your balance via text and by calling 150 on any phone.

What happens when you call 150?

Can you get a response by texting AL to 150?

Can you still make/receive other texts and calls?

James

Re: How to find out how many texts I have left in my weekly allowance

RichH3 — Tue, 15 Aug 2023 08:53:53 GMT

Thanks James_B.

When I ring 150 (which I just did again), it tells me what the money balance is in my account and then the usual message. But again, I've not then received a text telling me how many texts I have left in my allowance for the week; till about a week ago, this is what always used to happen.

I just texted 'AL' to 150, and again, nothing has come back.

Texting and calls are functioning normally.

I'm mystified...

Rich

Re: How to find out how many texts I have left in my weekly allowance

James_B — Tue, 15 Aug 2023 08:58:58 GMT

Hi @RichH3,

If you login to My EE online, does it show if you have an active pack?

James

Re: How to find out how many texts I have left in my weekly allowance

RichH3 — Tue, 15 Aug 2023 09:15:47 GMT

It takes me to the ee home page, but I can't see any way of accessing details of my account! there - I've tried every possible link on that page yesterday, and none give me access to my account details 😞

Re: How to find out how many texts I have left in my weekly allowance

XRaySpeX — Tue, 15 Aug 2023 09:40:01 GMT

Perhaps you don't have an active pack & therefore no text allowance left.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: How to find out how many texts I have left in my weekly allowance

RichH3 — Tue, 15 Aug 2023 14:56:40 GMT

Thanks again. I think the problem is that my weekly contact package seems to have somehow disappeared and I'm being charged for all texts and calls - so I'm ringing them to try to find out what's happened.

Re: How to find out how many texts I have left in my weekly allowance

XRaySpeX — Tue, 15 Aug 2023 15:23:22 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: How to find out how many texts I have left in my weekly allowance

RichH3 — Tue, 15 Aug 2023 15:33:49 GMT

I rang the number and it said they'd send me a text with instructions on how to receive a call for tech support - but no text came through. So I tried again - and again no text. No idea how I can sort this problem out. Totally exasperated.

Re: How to find out how many texts I have left in my weekly allowance

Christopher_G — Tue, 15 Aug 2023 16:40:48 GMT

Were you able to speak to someone when you got through, @RichH3?

Chris

Re: How to find out how many texts I have left in my weekly allowance

RichH3 — Tue, 15 Aug 2023 18:11:38 GMT

I didn't get through - the voice said if I waited to speak to an advisor on that call it would be charged at the normal rate for calls, and I just can't afford that, alas. Also don't feel I should be paying through the nose to sort out a problem that's not of my making. I'll try going to the local ee shop in the morning! - maybe they'll be able to sort it.

Re: How to find out how many texts I have left in my weekly allowance

XRaySpeX — Tue, 15 Aug 2023 18:28:35 GMT

Calling CS on PAYG only costs 25p per call.

Re: How to find out how many texts I have left in my weekly allowance

RichH3 — Wed, 16 Aug 2023 09:29:23 GMT

Well I'm now told that the problem is that I have an old 3G Nokia, and the weekly contract I used to have is being closed down - so I need to buy a 4G phone - that's what the people in the ee/BT shop told me, anyway! Does that sound right?

Re: How to find out how many texts I have left in my weekly allowance

James_B — Wed, 16 Aug 2023 10:17:23 GMT

That's right @RichH3

Please see We’re Switching Off Our 3G Network (ee.co.uk) for more information on how to switch to a 4G plan and phone.

Hope this helps.

James

Re: How to find out how many texts I have left in my weekly allowance

RichH3 — Thu, 17 Aug 2023 01:28:07 GMT

Problem solved - I bought a new Nokia 105 4G phone, and immediately my regular weekly pack is working again - pheew! Thanks for your help, all.

Re: How to find out how many texts I have left in my weekly allowance

James_B — Thu, 17 Aug 2023 07:06:11 GMT

That's great @RichH3

Thanks for keeping us updated. 🙂

James