topic Re: EU data in Pay as you go

EU data

Tracey116 — Fri, 11 Aug 2023 14:53:56 GMT

I have a subscription package and today bought a £ 20 data bundle (3G for 30 days) for use while in Greece(EU) Doesn’t work🤦🏼‍♀️. Now have total of 20 G of data and still can’t use while roaming . Can I get this add on reversed?

Re: EU data

XRaySpeX — Fri, 11 Aug 2023 14:58:08 GMT

@Tracey116 : 3GB data for £20 seems low. Are you on a legacy pack?

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

Re: EU data

Tracey116 — Sat, 12 Aug 2023 04:47:36 GMT

I did receive a message on arrival in Greece. Went on to my EE app account and saw the more expensive package of £20 ,3G , 30 days for use in EU……. Very misleading. Then had to buy another add on to get connected😡. Didn’t need the extra data , have plenty.

Tracey

Re: EU data

Leanne_T — Sat, 12 Aug 2023 07:33:11 GMT

Hi @Tracey116

If you give us a call on 150 or +44 7953966250, the team will certainly get this looked into for you.

Leanne.