topic Re: Packs in Pay as you go

Packs

AdrianCornea — Fri, 11 Aug 2023 16:45:38 GMT

Hi all, i recently bought a EE sim card and i topped it up with £15 however i am not available to choose the £15 pack whatsoever, i can choose the £10/£5 ones but i cannot get the £15 one. Does anyone have a solution for this?

Re: Packs

XRaySpeX — Fri, 11 Aug 2023 18:16:54 GMT

Where did you buy it? Current PAYG SIMs do not have a £5 pack. They are legacy packs. Perhaps you've been sold a legacy SIM.

What does texting ALL PACKS to 150 from your no. fully report (it is free)?

Re: Packs

AdrianCornea — Fri, 11 Aug 2023 22:55:28 GMT

I’ve bought it from Tesco, if i text “ALL PACKS/PACKS” it shows me a list with all the available packs including a £5 pack

Re: Packs

XRaySpeX — Sat, 12 Aug 2023 03:53:59 GMT

No, that's not a legacy SIM, altho' I don't know why the £5 pack is appearing.

Can you not text PACK15 to 150?

Re: Packs

AdrianCornea — Sat, 12 Aug 2023 10:18:05 GMT

I can text “PACK15” but when i do nothing happens, i get an answer to all the other texts such as “Number” “balance” etc but nothing when i text “PACK15”

Re: Packs

Leanne_T — Sat, 12 Aug 2023 14:21:58 GMT

Hi @AdrianCornea

In this case, please call us on 150 and the team will get this looked into for you.

Leanne.