topic Re: Data not working in France in Pay as you go

Data not working in France

rlepoid — Mon, 07 Aug 2023 20:02:10 GMT

I have PAYG data sim with 50gb available on new pack, installed in a mifi, but data not working in France even though it was working on my last visit in May. Do I now need to buy a 7 day add on to use data in the EU?

Re: Data not working in France

XRaySpeX — Mon, 07 Aug 2023 20:09:50 GMT

@rlepoid : Yes. Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

Re: Data not working in France

rlepoid — Mon, 07 Aug 2023 20:18:52 GMT

Thanks but I can’t seem to buy the roam like home add on now that I am in France.

Re: Data not working in France

XRaySpeX — Mon, 07 Aug 2023 20:21:19 GMT

Can you text from your router?

You needed to reply to the text you got on arrival.

Re: Data not working in France

rlepoid — Mon, 07 Aug 2023 20:35:52 GMT

Yes but the mifi is connected to the French network Free, so replying to 150 does not work.

Re: Data not working in France

XRaySpeX — Mon, 07 Aug 2023 20:45:32 GMT

It should in the EU.

Re: Data not working in France

rlepoid — Mon, 07 Aug 2023 20:53:52 GMT

Strange. Many thanks for your help. I’ll ring Ee tomorrow on another phone, as their help line is now closed.