topic Re: Top up in Pay as you go

Top up

Arjun7 — Wed, 02 Aug 2023 14:08:05 GMT

Hi I topped up this morning but my usual pack didn't renew. The chatbot service on myee doesn't have an option for this so not sure what to do.

Re: Top up

Leanne_T — Wed, 02 Aug 2023 15:23:13 GMT

Hi @Arjun7

Thanks for coming here.

Can you text BALANCE to 150 and let me know the full reply?

Leanne.

Re: Top up

Arjun7 — Wed, 02 Aug 2023 16:45:03 GMT

Your current balance as of today 17:43 is £10.00. Your last top up was £10.00 on 01/08/2023 at 22:30. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Top up

Leanne_T — Wed, 02 Aug 2023 16:51:30 GMT

Thanks @Arjun7

Have you tried texting NOW to 150 to start the pack?

Leanne.

Re: Top up

Arjun7 — Wed, 02 Aug 2023 18:02:02 GMT

I just got this text back when I messaged now: You need to add some credit to pay for your Pack, please top up at ee.co.uk/myee. Your pack will then start automatically.

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Top up

XRaySpeX — Wed, 02 Aug 2023 18:04:31 GMT

You don't have any active pack but you do have your £10 credit & there is no pack pending to text NOW for. Just buy your pack again.

Re: Top up

Arjun7 — Wed, 02 Aug 2023 18:05:41 GMT

But will my free boosts that I've accumulated still be applied if I do this?

Re: Top up

XRaySpeX — Wed, 02 Aug 2023 18:07:06 GMT

Yes.

Re: Top up

Anwar12 — Wed, 20 Sep 2023 14:25:14 GMT

Now

Re: Top up

Leanne_T — Wed, 20 Sep 2023 14:31:55 GMT

Hi @Anwar12

Do you need help topping up?

Please see our How to Top-up a Pay As You Go Phone for ways you can top up your account.

Leanne.