topic Re: Can't make a payment in Pay as you go

Can't make a payment

mabi — Mon, 31 Jul 2023 09:25:04 GMT

When I give the information from my card, it needs additional payer authentication. And I cannot complete the transaction:

Alex_M — Mon, 31 Jul 2023 09:47:52 GMT

Hi,

Normally when it asks this you have to confirm the payment in your mobile banking app.

Have you tried topping up via the fast payment page?

Thanks,
Alex

XRaySpeX — Mon, 31 Jul 2023 13:45:08 GMT

Are you using a non-UK bank card?

mabi — Mon, 31 Jul 2023 13:58:53 GMT

It is a UK bank card. But... It's not exactly a bank. It is wise (wise.com).

It is based here in the UK and the currency I used is £. But technically is not a bank.

James_B — Mon, 31 Jul 2023 15:27:13 GMT

Have you tried a different web browser @mabi?

James

mabi — Wed, 02 Aug 2023 06:21:13 GMT

Done. I paid with a card from another bank and it worked.

James_B — Wed, 02 Aug 2023 07:03:13 GMT

Thanks for letting us know @mabi 🙂

James