topic Re: No signal after being away for 10 months. in Pay as you go

No signal after being away for 10 months.

Alejandra1 — Fri, 28 Jul 2023 15:06:25 GMT

Hello there !
I’ve been away for long time and just came back. But my EE sim doesn’t seem to work at all, cannot get any call or messages … what can I do?

Re: No signal after being away for 10 months.

Katie_B — Fri, 28 Jul 2023 16:25:17 GMT

Hello @Alejandra1.

If your pay as you go SIM has not been used in 10 months then it sounds like your SIM has gone into hibernation/has already been disconnected.

I would recommend getting in touch with our customer care team.

You can find more information on EE pay as you go hibernation HERE.

Katie

Re: No signal after being away for 10 months.

XRaySpeX — Fri, 28 Jul 2023 18:09:22 GMT

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: No signal after being away for 10 months.

Alejandra1 — Sun, 30 Jul 2023 11:31:27 GMT

Hello, thanks for the reply !
I just called EE and they told me to order the sim online and keep my number. I’m now looking to order it now but I can’t find a ‘Pay as you Go sim’ there’s just monthly / yearly plans ….
what do you recommend?

thanks

Re: No signal after being away for 10 months.

XRaySpeX — Sun, 30 Jul 2023 11:33:53 GMT

Pay as you go SIMs

Re: No signal after being away for 10 months.

Alejandra1 — Sun, 30 Jul 2023 11:42:50 GMT

when I try to order online this appears 😔

Re: No signal after being away for 10 months.

XRaySpeX — Sun, 30 Jul 2023 12:05:42 GMT

Try another browser. I had trouble with 1 of mine on that page.

Re: No signal after being away for 10 months.

Alejandra1 — Sun, 30 Jul 2023 13:08:33 GMT

Thank you very much for the reply, I’ll have a look now on my pc… Another question. As I want to keep my number, once I order the new sim they’ll ask for my PAC code but I can’t get it by message as I don't have any signal to get any messages or calls 😔

How can I order the new sim without loosing my current number without my Pac code?

thanks a lot

Re: No signal after being away for 10 months.

XRaySpeX — Sun, 30 Jul 2023 13:25:05 GMT

You can't! You've lost your no. as it's been unused for more than 9 months.