topic Re: WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7 in Pay as you go

WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

tkole1965_ — Mon, 04 Jul 2022 18:41:07 GMT

Hello,

I had an iPhone 6 - with a ee sim and a 'pay as you go' plan. The wifi on my phone works perfectly but when I leave the house the mobile data just does not work. Says 'no internet connection'. I thought it was the phone but now I have an iPhone 7 and put the same SIM card in it and it does exactly the same. nothing I've done works.

Re: WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

XRaySpeX — Mon, 04 Jul 2022 18:47:11 GMT

@tkole1965_ : Can you make calls & texts?

Re: WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

Chris_B — Mon, 04 Jul 2022 19:04:12 GMT

@tkole1965_ Have you turned on mobile data ? Have you allowed what ever app your using to use mobile data ?

Re: WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

tkole1965_ — Mon, 04 Jul 2022 19:15:00 GMT

I can receive calls but I can't call anyone or send texts or go online when away from my wifi.

Re: WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

tkole1965_ — Mon, 04 Jul 2022 19:16:32 GMT

yes I turn mobile data on but still can't connect to internet or make calls.

Re: WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

Chris_B — Mon, 04 Jul 2022 19:51:26 GMT

@tkole1965_ Where did you get this device from ?

Re: WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

tkole1965_ — Mon, 04 Jul 2022 20:10:50 GMT

The iPhone 6 I bought refurbished on Wowcher and the iPhone 7 refurbished from giffgaff.com
Both phones had exactly the same issues. Nothing makes sense.

Re: WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

XRaySpeX — Fri, 28 Jul 2023 16:43:52 GMT

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

tkole1965_ — Mon, 04 Jul 2022 20:45:17 GMT

I don't understand. I've used my phone, calls incoming and outgoing, texts etc, I've topped up my PAYG account a couple of times within the last 6 months. should i get a new sim?

Re: WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

XRaySpeX — Mon, 04 Jul 2022 20:49:19 GMT

Have you made chargeable calls & texts in the last 6 months outside your pack allowance? When did you last buy a pack?

Re: WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

tkole1965_ — Mon, 04 Jul 2022 21:07:50 GMT

Well just checked my ee Account and it shows my last top up was April but I can't find anywhere that shows my usage and/or anything chargeable.

Re: WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

James_B — Tue, 05 Jul 2022 06:41:34 GMT

Hi @tkole1965_,

Have you received any texts from EE advising that your account will be going into hibernation?

What response do you get if you text BALANCE to 150?

James