topic Re: Unable to use sim in Pay as you go

Unable to use sim

Andy9313 — Thu, 27 Jul 2023 19:35:03 GMT

I bought a PAYG SIM, inserted in an unlocked galaxy phone. The notification I get states the SIM is not not provisioned for voice,though the oackaging clearly states 5GB Data plus 500 minutes and u limited text.

I have bought a voucher to top up, but when sending the VO number to 150, the SIM does not connect..

SiM card status shows

NETWORK not available

MOBILE NETWORK STATUS disconnected

SERVICE STATE out of service

Have looked on the EE site, no use what's so ever

Anyone with any ideas?

Re: Unable to use sim

XRaySpeX — Thu, 27 Jul 2023 20:33:08 GMT

Are you able to text AL to 150 from your no. & if so, what does it fully report verbatim (it is free)?

Re: Unable to use sim

Andy9313 — Thu, 27 Jul 2023 20:42:23 GMT

No, won't let me send any messages.

Re: Unable to use sim

XRaySpeX — Thu, 27 Jul 2023 20:45:07 GMT

Where did you buy it?

Are you in UK?

Re: Unable to use sim

Andy9313 — Thu, 27 Jul 2023 20:45:59 GMT

Bought it in Wilko, and yes in UK

Re: Unable to use sim

XRaySpeX — Thu, 27 Jul 2023 20:50:22 GMT

I should take it back to Wilko as faulty.

I would guess it is old & expired. If you still have the packaging, does it have any date on it?

Re: Unable to use sim

Andy9313 — Thu, 27 Jul 2023 20:53:22 GMT

No date, but package has been repackaged by EE, says the SIM card is in old packaging. These are your new allowances.

But thanks anyway

Re: Unable to use sim

XRaySpeX — Thu, 27 Jul 2023 20:55:24 GMT

Never heard of package being repackaged by EE,.