topic Re: Can't connect despite buying EU 7 day pass in Pay as you go

Can't connect despite buying EU 7 day pass

Gallomper — Sat, 22 Jul 2023 06:42:24 GMT

I bought a 7 day EU roaming pass to use my own data but it's not letting me connect to the local network in Austria. It worked before we left Germany. Is there something else I need to do?

Re: Can't connect despite buying EU 7 day pass

Gallomper — Sat, 22 Jul 2023 06:46:39 GMT

I bought the £10 EU pack but I still can't access my EE data in Austria. It's infuriating! Is there anything else I need to do?

Re: Can't connect despite buying EU 7 day pass

Northerner — Sat, 22 Jul 2023 08:16:50 GMT

Hi @Gallomper

Try resetting your device.

Can you connect manually to the network.

Thanks

Re: Can't connect despite buying EU 7 day pass

XRaySpeX — Sat, 22 Jul 2023 12:54:17 GMT

Can you make calls & texts?

If so, What does texting AL to 150 from your no. fully report verbatim (it is free)?

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

Re: Can't connect despite buying EU 7 day pass

Gallomper — Thu, 27 Jul 2023 07:18:56 GMT

I'm having exactly the same problem as above. I bought the 7 day EU pass which worked fine for me once I restarted the phone, but I did the same for my son's phone and he can't access his data. We are both on PAYG.

Re: Can't connect despite buying EU 7 day pass

Gallomper — Thu, 27 Jul 2023 07:23:13 GMT

I bought the 7 day EU add on to access my own data here. It worked to restart my phone. But when I then paid for the same add-on for my son's phone we now can't get it to work at all. The add-on has definitely been added to his account but he still can't access his own data, despite restarting phone.

Re: Can't connect despite buying EU 7 day pass

James_B — Thu, 27 Jul 2023 07:36:06 GMT

Hi @Gallomper,

Did you try texting AL to 150 as @XRaySpeX suggested?

James