topic Re: cant topup in Pay as you go

cant topup

rhiannonturnerx — Mon, 24 Jul 2023 23:22:09 GMT

I’m shocked last month i went 2 weeks without data because their phone line was down.. and now the app is having issues and now i can’t pay to top up as i’m now out of data. Honestly considering leaving EE they’re never reliable.

Re: cant topup

Alex_M — Mon, 24 Jul 2023 23:34:49 GMT

Hi @rhiannonturnerx

You can top up using the fast payment page. All you need is your mobile number and card details.

Thanks,
Alex

Re: cant topup

XRaySpeX — Mon, 24 Jul 2023 23:36:54 GMT

@rhiannonturnerx : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: cant topup

Elsi — Wed, 31 Jan 2024 10:43:03 GMT

This is not helpful ,I have been trying to top up anonymous for a week on your fast payment to be told repeatedly that you can’t and it’s your fault not mine ,today I took the top up card to the shop to try and top up was told it comes up as invalid even though its valid until 10/29 ,we use this sim card for a camera to look after sheep lambing, looks like we will have to find a more reliable sim card provider

Re: cant topup

Elsi — Wed, 31 Jan 2024 11:09:50 GMT

Extra to my post I telephoned the number above and had a very helpful lady called Alex to talk to, this might help others with cameras that are not in use all year around, the number had been cancelled because it was not used for over 3 months and because it was in a camera instead of a phone a message was not received,Alex kindly arranged for another sim card to be sent out to us,although on the down side we’re going to have to climb up to the camera on the shed to change it,but at least the problem is solved

Re: cant topup

XRaySpeX — Wed, 31 Jan 2024 11:58:54 GMT

@Elsi : It's actually 180 days (~ 6 months) before a PAYG SIM goes into hibernation. You then have a further 90 days (~3 months) to get it back.

Re: cant topup

Chelseeaustin — Sat, 01 Jun 2024 07:28:45 GMT

Im trying to top up pay as you go £15 where i get over 25g off data and all it keeps saying os payment error were working on this website at the minute?

Re: cant topup

Christopher_G — Sat, 01 Jun 2024 09:26:02 GMT

Hi @Chelseeaustin

Could you try the top up methods on this help page please?

Chris

Re: cant topup

Chelseeaustin — Mon, 03 Jun 2024 18:18:51 GMT

I normally get the pay as u go for £15 for 25gb off data and now it wont let me do it why

Re: cant topup

XRaySpeX — Mon, 03 Jun 2024 18:26:38 GMT

@Chelseeaustin : Have you texted PACK15 to 150?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: cant topup

SimonG9900 — Wed, 09 Oct 2024 11:20:01 GMT

Hi @Alex_M

Using the fast payment page works to add credit to an EE phone but I have credit and I need to add data - how do I do that?

Thanks

Re: cant topup

Ali_A — Wed, 09 Oct 2024 15:59:42 GMT

@SimonG9900

You can buy an add-on by logging into EE, through the EE app, texting ADD ON to 150 or calling 150.
Data is also available through the add-ons page

You can find out more on our pay as you go add-ons page.

Ali

Re: cant topup

SimonG9900 — Wed, 09 Oct 2024 16:11:56 GMT

@Ali_A

Thanks for your response...

I have tried adding data through the EE site but only got the following error message "Sorry, we were unable to complete your request right now. Please try again later." I've tried this a few times over the past few days with the same result.

I also tried using the EE app but that also returned an error message.

I tried visiting an EE shop but apparently they can't add data in store...

I haven't tried the text route yet.

My EE SIM is in a portable wifi router so I can't call 150 - I did try to calling the other number given under Contact Us but there's no option to speak to an operator so that was a waste of time. I'm puzzled by the "We're experiencing a high number of calls at the moment" message on the Contact us page as it seems impossible to speak to anyone at EE...

Simon

Re: cant topup

Ali_A — Wed, 09 Oct 2024 16:36:09 GMT

@SimonG9900

Does your WIFI router allow text messages through the admin page? If so you could request the add-on through.
Alternatively if possible pop your SIM into a mobile handset to send the text message.

Ali

Re: cant topup

XRaySpeX — Wed, 09 Oct 2024 18:01:42 GMT

Linky don't compute! Wrong URL - Corrected:

@Ali_A wrote:

Data is also available through the add-ons page

@SimonG9900 : Visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

However this EE add-on site appears to be off-line at the mo' (all my browsers).

Re: cant topup

SimonG9900 — Thu, 10 Oct 2024 05:29:52 GMT

@Ali_A

Thanks for your suggestions - both helpful...

Simon

Re: cant topup

SimonG9900 — Thu, 10 Oct 2024 05:32:43 GMT

@XRaySpeX

Thanks - I'll try that, once the site's available.

Site unavailability seems to be an EE specialisation...

Simon