topic Re: Spend limit reached? Payg in Pay as you go

Spend limit reached? Payg

Spaceout — Wed, 19 Jul 2023 08:56:01 GMT

I use my payg credit to buy coins for books and such (when i don't want to add my bank card) now it is saying spend limit reached any time i try to use my credit for any site that has mobile payment. What can i do?

Re: Spend limit reached? Payg

Alex_M — Wed, 19 Jul 2023 09:08:47 GMT

Hi @Spaceout,

There is a limit of £40/day and £240/month for spending on your phone bill.

Are you on PAYG as I was under the understanding tha tthis only applied to Pay Monthly customers... I'm sure someone like @Leanne_T or @XRaySpeX will correct me if so.

Thanks,
Alex

Re: Spend limit reached? Payg

James_B — Wed, 19 Jul 2023 10:37:12 GMT

Hi @Alex_M,

The purchase limits apply to all account types.

Hope his helps.

James

Re: Spend limit reached? Payg

Alex_M — Wed, 19 Jul 2023 10:38:17 GMT

Good to know! Thanks @James_B.

Re: Spend limit reached? Payg

James_B — Wed, 19 Jul 2023 10:40:33 GMT

No problem @Alex_M 🙂

James

Re: Spend limit reached? Payg

Tre_1 — Sat, 27 Jul 2024 02:33:06 GMT

I was buying things on my ps5 and charging it to my phone and now it says you've reached ur spending limit for your mobile carrier account what does that mean and can I increase it

Re: Spend limit reached? Payg

Leanne_T — Sat, 27 Jul 2024 07:12:53 GMT

Hi @Tre_1

Thanks for coming here 🙂

Do you have a pay as you go or pay monthly account?

Leanne.