topic Data pack not working in Pay as you go

Data pack not working

Mairead9 — Mon, 17 Jul 2023 14:37:00 GMT

I purchased a £15 bundle on a pay and go EE SIM card. Despite paying for the pack and my EE account showing that I have the data available to use until 14th august, it will not work. It did initially work for a few hours but then it just stopped working.

I have tried restarting my phone and I have also tried re-setting my network settings. Any help would be appreciated!

Re: Data pack not working

XRaySpeX — Mon, 17 Jul 2023 14:45:08 GMT

@Mairead9 : Can you make calls & texts?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Data pack not working

Mairead9 — Mon, 17 Jul 2023 15:51:58 GMT

Hi,

Nope, I can’t make calls or texts.

Re: Data pack not working

Christopher_G — Mon, 17 Jul 2023 17:38:22 GMT

Hi @Mairead9

I recommend speaking to our Mobile Care team so they can check everything from our side for you.

Chris