topic Re: Subscription pack & EU roaming charge / yes or no? in Pay as you go

Subscription pack & EU roaming charge / yes or no?

Marjo92 — Sun, 16 Jul 2023 20:28:57 GMT

Hi there,

I’m travelling to the Netherlands in a few weeks and I’ve got the £10 subscription pack. I received a message from EE some time ago announcing EU roaming charges so was preparing to have to pay extra.

But now my subscription pack has been renewed and the standard message I received says “your pack has renewed … to be used in the UK and EU”.

So I’m confused now. Can I use my subscription pack in the Netherlands at no extra cost? Or has this messaging just not been updated yet?

Thanks,

Re: Subscription pack & EU roaming charge / yes or no?

XRaySpeX — Sun, 16 Jul 2023 20:41:17 GMT

Yes, you may use your pack in EU but at an extra charge. For PAYG there are now roaming charges for using your pack allowances in the EU of either £2.50 / day, by texting ROAMEU1D to 150, or £10 / week, by texting ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. If you opt to text neither or you don't have an active pack, you will be paying standard rates for calls & texts & need to buy a small add-on for data.

Please see our Pay As You Go charges for roaming in the EU, Help page for more details.