topic Re: Can’t delete or change card in Pay as you go

Can’t delete or change card

Lilybarny26 — Thu, 22 Jun 2023 23:50:14 GMT

I am on pay as you go and need to delete a card and use a different one for this, however I can only add a card and there’s no way on the ee app to delete the card I no longer need. Honestly stupid I’ve seen multiple other people with this problem since 2021 but nothing to resolve the issue ?!anybody have any ideas?

Re: Can’t delete or change card

Leanne_T — Fri, 23 Jun 2023 07:26:29 GMT

Hi @Lilybarny26

Thanks for coming here.

I am sorry this is not showing for you, please call us on 150 and our pay as you go care team will be happy to help get this sorted 🙂

Leanne.

Re: Can’t delete or change card

fsociety79 — Sun, 16 Jul 2023 07:50:50 GMT

Shouldn’t there be anyway of doing this through either the app or website? Why would we need to ring customer service to perform such a basic task? I could do it before.

Re: Can’t delete or change card

Leanne_T — Sun, 16 Jul 2023 08:13:03 GMT

Hi @fsociety79

Thanks for coming here.

If you log into your My EE account online and select account settings, do you have the option to change the card?

Leanne.