topic Re: Sim not working in Pay as you go

Sim not working

Stevenew — Sat, 15 Jul 2023 10:56:56 GMT

I brought a pay as you go sim. Applied to have it ported to my old number. But I have full signal shows 4G but I can’t text call or use internet can’t even call 150. I have gone to activate sim page says there is something wrong call 150 but I can’t. I’m travelling abroad today so need it to work. Please help. Oh I’ve brought add ons to use abroad receive a text to say I have it.

Re: Sim not working

Chris_B — Sat, 15 Jul 2023 11:00:20 GMT

@Stevenew You can not port a number when you are outside the UK.

Re: Sim not working

Schockwave — Sat, 15 Jul 2023 11:06:41 GMT

@Stevenew , if you are still in the UK, here is a number you can ring for free: 08000798586, you can also call using Skype or another phone, but you will have to do this before going abroad.

Re: Sim not working

Stevenew — Sat, 15 Jul 2023 11:52:07 GMT

Ah that’s the issue I think I am abroad for 3 months and didn’t use the card untill this week

Re: Sim not working

Stevenew — Sat, 15 Jul 2023 11:52:35 GMT

Ah ok no problem I’m back in 3 months

Re: Sim not working

Leanne_T — Sat, 15 Jul 2023 12:22:45 GMT

Hi @Stevenew

Was the SIM card working in the UK with the ported number or did you have a temporary EE number?

Leanne 🙂

Re: Sim not working

Stevenew — Sat, 15 Jul 2023 13:47:00 GMT

I was in a rush so I didn’t open it untill I arrived in Portugal and tried to set up here I brought a European package and add on but didn’t realise I had to activate it in England. Is there anyway to do this or do I have to wait untill I return to England.

Re: Sim not working

Leanne_T — Sat, 15 Jul 2023 13:50:56 GMT

Thanks for confirming @Stevenew

Sorry, this would need to be activated in the UK by making a call or text on the EE network before this will work abroad. Once you return to the UK and use the SIM this will activate for you.

Leanne.

Re: Sim not working

Stevenew — Sat, 15 Jul 2023 15:07:12 GMT

Ah ok thank you for your help. I brought a 30 day roam abroad package how do I go about a refund as I won’t be able to use it.

Re: Sim not working

Leanne_T — Sat, 15 Jul 2023 15:16:43 GMT

You would need to contact our mobile care team to discuss any refunds @Stevenew

Leanne.