topic Re: can't subscribe to packs in Pay as you go

can't subscribe to packs

Jam1617 — Wed, 12 Jul 2023 08:37:53 GMT

Hi, Im trying to subscribe from one of EE's packs but then it won't go through. I have enough balance and all, but it's stuck on the paying option. I tried paying through top up as well as with my card, but still to no avail.

Re: can't subscribe to packs

Alex_M — Wed, 12 Jul 2023 09:05:51 GMT

Hi @Jam1617,

Have you tried purchasing a pack by texting one of the below codes to 150?

Pack Name	Data	Minutes	Texts	Duration	Text to 150
£10 Subscription Pack	8GB	500	Unlimited	30 days	PACK10
£15 Subscription Pack	25GB	Unlimited	Unlimited	30 days	PACK15
£20 Subscription Pack	50GB	Unlimited	Unlimited	30 days	PACK20
£30 Subscription Pack	125GB	Unlimited	Unlimited	30 days	PACK30

Re: can't subscribe to packs

Jam1617 — Wed, 12 Jul 2023 09:56:15 GMT

Yeah, tried multiple times but it won’t go through. I have enough credit though, I tried paying through credit and top up but it’s stuck on the paying options.

Re: can't subscribe to packs

Leanne_T — Wed, 12 Jul 2023 10:23:12 GMT

Hi @Jam1617

Can you text BALANCE to 150 and let me know the full reply?

Leanne.

Re: can't subscribe to packs

Jam1617 — Wed, 12 Jul 2023 10:54:21 GMT

here's the reply

Your current balance as of today 11:51 is £30.00. On 11/08/2023 your £10.00 Monthly Debit/Credit Card Payment will recur. Your last top up was £10.00 on 12/07/2023 at 08:12. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: can't subscribe to packs

Leanne_T — Wed, 12 Jul 2023 11:10:18 GMT

Thanks @Jam1617

I would suggest giving us a call on 150 and the team will get this looked into for you.

Leanne 🙂