https://community.ee.co.uk/t5/Pay-as-you-go/MY-EE/m-p/1273129#M57461 <P>i have been trying to top up my phone with the £15 pack for the past 2-3 months and it says payment was not successful, we have tried with a different card and choosing another pack, and it hasn’t worked for months, if i can’t get my credit back or if you can’t help i will be leaving EE as i can’t do anything with my phone with no credit,&nbsp;</P><P>can you help in anyway</P><P>thanks&nbsp;</P><P>olivia&nbsp;</P> Mon, 10 Jul 2023 15:40:33 GMT Rachelle8519 2023-07-10T15:40:33Z https://community.ee.co.uk/t5/Pay-as-you-go/MY-EE/m-p/1273129#M57461 <P>i have been trying to top up my phone with the £15 pack for the past 2-3 months and it says payment was not successful, we have tried with a different card and choosing another pack, and it hasn’t worked for months, if i can’t get my credit back or if you can’t help i will be leaving EE as i can’t do anything with my phone with no credit,&nbsp;</P><P>can you help in anyway</P><P>thanks&nbsp;</P><P>olivia&nbsp;</P> Mon, 10 Jul 2023 15:40:33 GMT https://community.ee.co.uk/t5/Pay-as-you-go/MY-EE/m-p/1273129#M57461 Rachelle8519 2023-07-10T15:40:33Z https://community.ee.co.uk/t5/Pay-as-you-go/MY-EE/m-p/1273134#M57462 <P>You don't top-up with packs, you top-up with money &amp; then buy the pack from that credit.</P> <P>What does texting AL to 150 from your no. fully report verbatim (it is free)?</P> Mon, 10 Jul 2023 16:03:44 GMT https://community.ee.co.uk/t5/Pay-as-you-go/MY-EE/m-p/1273134#M57462 XRaySpeX 2023-07-10T16:03:44Z