topic Re: Help, Can not pay for my subscription by credit card, Autentication not working in Pay as you go

Help, Can not pay for my subscription by credit card, Autentication not working

buda1980 — Sat, 01 Jul 2023 09:00:32 GMT

Re: Help, Can not pay for my subscription by credit card, Autentication not working

Christopher_G — Sat, 01 Jul 2023 10:43:17 GMT

Hi @buda1980

Welcome to the community.

Could you try this on a different device or browser please?

Chris

Re: Help, Can not pay for my subscription by credit card, Autentication not working

buda1980 — Sat, 01 Jul 2023 11:13:13 GMT

Hi Chris

I tried it on Samsung A&! , Iphone 11 and IPAD Air 3

I tried it on many different browsers: chrome, opera, firefox, edge

and its not working at all ;(

Re: Help, Can not pay for my subscription by credit card, Autentication not working

buda1980 — Sat, 01 Jul 2023 11:14:24 GMT

Hi Chris

I tried it on Samsung A71 , Iphone 11 and IPAD Air 3

I tried it on many different browsers : chrome, opera, firefox, edge

and its not working at all ;(

Re: Help, Can not pay for my subscription by credit card, Autentication not working

Christopher_G — Sat, 01 Jul 2023 13:12:50 GMT

OK, thanks for trying, @buda1980

I recommend speaking to our Mobile Care team so they can look into this for you.

Chris

Re: Help, Can not pay for my subscription by credit card, Autentication not working

XRaySpeX — Sat, 01 Jul 2023 17:43:47 GMT

Are you using a UK bank card?

Re: Help, Can not pay for my subscription by credit card, Autentication not working

buda1980 — Sun, 02 Jul 2023 07:36:06 GMT

Yes i tried both Danske Bank Cards , Credit Card and Debit.

Thank you

Seb

Re: Help, Can not pay for my subscription by credit card, Autentication not working

buda1980 — Sun, 02 Jul 2023 07:36:38 GMT

Thank you Chris,

I will give them a shout

Seb

Re: Help, Can not pay for my subscription by credit card, Autentication not working

XRaySpeX — Sun, 02 Jul 2023 08:14:10 GMT

You can't use a non-UK bank card online. You need to call CS to set up a non-UK card payment.

Re: Help, Can not pay for my subscription by credit card, Autentication not working

buda1980 — Sun, 02 Jul 2023 08:58:39 GMT

Hi mate,

Northern Bank Limited trades as Danske Bank, which is UK bank.

Seb