topic Re: Re: Call barring in Pay as you go

Re: Call barring

EUGENius1983 — Wed, 28 Jun 2023 18:29:56 GMT

Hi...I cannot use my ee sim because the call barring is on,I'm on pay as you go,but I spent money on my sim ,the call barring password I didn't put so I don't know it I cannot use the sim please I need your help

Re: Re: Call barring

Alex_M — Wed, 28 Jun 2023 22:19:27 GMT

Hi @EUGENius1983

Are you currently in the UK trying to make calls to other UK numbers?

Thanks,

Alex

Re: Re: Call barring

EUGENius1983 — Thu, 29 Jun 2023 06:54:13 GMT

Hi Alex
No I'm not in uk,I'm in Europe and call baring asked me a password 4 digits
that I don't know to turn it off

Thanks

Re: Re: Call barring

Christopher_G — Thu, 29 Jun 2023 07:18:18 GMT

Try using 1111, @EUGENius1983

That's the default PIN, unless you've changed it previously.

Chris

Re: Re: Call barring

Alex_M — Thu, 29 Jun 2023 07:20:16 GMT

Did you text ROAMING to 150 before you left the UK?

You may need to go into your My EE account and enable data roaming if not.

Thanks,
Alex

Re: Re: Call barring

EUGENius1983 — Thu, 29 Jun 2023 12:23:20 GMT

Hi
No I didn't text roaming and i don't kniw what to do
I cannot receive text call or make calls
Can you please help me?

Sent from Samsung Mobile

Re: Re: Call barring

Alex_M — Thu, 29 Jun 2023 08:25:27 GMT

Sorry I just noticed that you mentioned you are on PAYG - so texting ROAMING isn't relevant.

Did you make a call in the UK before you left for Europe?

Re: Re: Call barring

James_B — Thu, 29 Jun 2023 08:25:54 GMT

Hi @EUGENius1983,

Don't worry, roaming is activated by default on pay as you go accounts.

Where are you being asked for a PIN? In your phone's settings?

James

Re: Re: Call barring

EUGENius1983 — Thu, 29 Jun 2023 12:23:36 GMT

Yes James
In my phone setteing they asked me for pin

Sent from Samsung Mobile

Re: Re: Call barring

James_B — Thu, 29 Jun 2023 08:38:52 GMT

Hi @EUGENius1983,

Which phone are you using? Can you let me know which menu options you selected before being asked for a PIN?

Thanks

James

Re: Re: Call barring

EUGENius1983 — Thu, 29 Jun 2023 12:23:49 GMT

Hi James

I use Samsung a21s

Menu settings

Sent from Samsung Mobile

Re: Re: Call barring

James_B — Thu, 29 Jun 2023 09:31:15 GMT

Hi @EUGENius1983,

Have you tried 1111 and 0000?

Did you activate your SIM in the UK by making a call or sending a text before you travelled to Europe?

Thanks

James

Re: Re: Call barring

EUGENius1983 — Thu, 29 Jun 2023 12:24:03 GMT

I've tried all types
Imagine that I stay hours to put all the codes posibile
Thank you James

Sent from Samsung Mobile

Re: Re: Call barring

James_B — Thu, 29 Jun 2023 09:43:51 GMT

Did you activate your SIM in the UK by making a call or sending a text before you travelled to Europe @EUGENius1983?

James

Re: Re: Call barring

EUGENius1983 — Thu, 29 Jun 2023 12:24:16 GMT

Yes James
I use it in uk and after a while in Europe didn't work for this call barring

Sent from Samsung Mobile

Re: Re: Call barring

James_B — Thu, 29 Jun 2023 10:04:02 GMT

Hi @EUGENius1983,

Have you purchased a roaming pass?

James

Re: Re: Call barring

EUGENius1983 — Thu, 29 Jun 2023 12:24:29 GMT

No James
Thanks

Sent from Samsung Mobile

Re: Re: Call barring

XRaySpeX — Thu, 29 Jun 2023 10:43:35 GMT

@Alex_M : You can't enable roaming in MyEE. It's been temporarily suspended for some months. You now need to call CS to enable roaming on your a/c.

Also you are confusing data roaming with roaming.

Re: Re: Call barring

James_B — Thu, 29 Jun 2023 10:45:40 GMT

You'll need to purchase a roaming pass to use your UK allowances in the EU @EUGENius1983

Please see Pay As You Go charges for roaming in the EU for more information.

James

Re: Re: Call barring

EUGENius1983 — Thu, 29 Jun 2023 12:24:46 GMT

Hi James

I cannot contact no one because my sim is not working for this call barring

Sent from Samsung Mobile