topic Re: subscription packs and roaming charges in Pay as you go

subscription packs and roaming charges

lubru — Wed, 28 Jun 2023 13:31:34 GMT

can anyone explain how to buy a subscription pack before leaving the UK?

My packs renew automatically every month and so I cannot see the option of buying a new pack on my account.

EE website says:

If you’re a Subscription Pack customer, make sure your pack is active for the length of your trip. If it’s due to expire when you’re away, you can add a second pack by buying another one before you leave.

Thanks, Lucia

Re: subscription packs and roaming charges

XRaySpeX — Wed, 28 Jun 2023 13:51:17 GMT

I believe you can just let your pack auto renew while you are away.

However you could buy 1 in advance by topping up enough & buying it by texting the PACKnn code to 150. It will be held pending until your existing pack runs out or you text NOW to 150.

Re: subscription packs and roaming charges

lubru — Wed, 28 Jun 2023 14:33:55 GMT

Thanks, I texted PACKnn but it wasn't recognised as valid code....

Re: subscription packs and roaming charges

XRaySpeX — Wed, 28 Jun 2023 14:40:02 GMT

The 'nn' stands for the price of the pack, e.g. for the £20 pack you use the code "PACK20".

Re: subscription packs and roaming charges

lubru — Wed, 28 Jun 2023 14:52:03 GMT

Opsss, excuse my ignorance....

I have texted that but it looks like it will be considered a NEW pack 'from our new range', so I guess I will lose all my rollover and bonus allowances EE put on my account for previous mistakes they have done.....so I am not that happy to go ahead.

Maybe going to a shop will help...as they can check all these from EE system? Not sure....?

Re: subscription packs and roaming charges

XRaySpeX — Wed, 28 Jun 2023 16:42:19 GMT

As you have a legacy pack you'll need to use the text code for the 1 you have. You haven't told us which you have. I was using the text codes for the current packs not knowing you were on a legacy pack.

Re: subscription packs and roaming charges

lubru — Wed, 28 Jun 2023 16:58:56 GMT

I was on legacy pack till a few months ago, when EE messed up the pack renewal and put me on the new pack with lots of rollover to make up for the allowances I had before the glitch. So I am on the new pack but with lots of extra minutes and data.

I am leaving on Friday and I really need to use my allowance abroad....I am a bit worried now!

Re: subscription packs and roaming charges

Christopher_G — Thu, 29 Jun 2023 06:42:57 GMT

That's good that you're on a new pack, @lubru

This pay as you go roaming help page explains exactly what you need to do. If you still have any worries, it may be worth giving our Mobile Care team a quick call so they can check your account over.

Chris

Re: subscription packs and roaming charges

Azim1998250 — Fri, 03 Nov 2023 00:17:04 GMT

Я хочу купить пакет интернет

Re: subscription packs and roaming charges

Katie_B — Fri, 03 Nov 2023 07:09:44 GMT

Good morning @Azim1998250.

Are you looking to purchase a pack?

You can see our packs by texting ALL PACKS to 150.

Katie

Re: subscription packs and roaming charges

XRaySpeX — Fri, 03 Nov 2023 11:20:57 GMT

@Azim1998250 wrote:
I want to buy an internet package