topic Re: Content blocks in Pay as you go

Content blocks

Richard529 — Sat, 24 Jun 2023 19:07:49 GMT

Well EE customer services seems to be a joke.i called them on Thursday night to have to content blocks removed on a new payg WiFi device and was told it was done but could take up to 24hrs. Funnily enough I still have the blocks tred to call back tonight but couldn't get through In time. Any way of sorting this without having to waist my time with poor customer service representatives??

Re: Content blocks

Alex_M — Sat, 24 Jun 2023 19:37:06 GMT

Hi @Richard529,

There is a dedicated page to remove content lock if you know the mobile number associated with the sim.

https://ee.co.uk/bills-payments/mobile/anonymous-content-lock

Thanks,

Alex

Re: Content blocks

Richard529 — Sat, 24 Jun 2023 19:30:25 GMT

Hi Alex

I was under the impression from previous research that I cad to call ee as I have a payg account and not a contract. I do know the number associated with the sim.

Richard

Re: Content blocks

Alex_M — Sat, 24 Jun 2023 19:32:18 GMT

The link I posted should work for PAYG too 👍

Re: Content blocks

Richard529 — Sat, 24 Jun 2023 19:34:18 GMT

The link u posted doesn't work at all I'm afraid.

Re: Content blocks

Alex_M — Sat, 24 Jun 2023 19:37:53 GMT

https://ee.co.uk/bills-payments/mobile/anonymous-content-lock?fa=enter-ctn

You should see this…

Re: Content blocks

Richard529 — Sat, 24 Jun 2023 19:41:11 GMT

Appreciate the effort but that link doesn't work either

Re: Content blocks

Richard529 — Sat, 24 Jun 2023 19:43:44 GMT

Re: Content blocks

Alex_M — Sat, 24 Jun 2023 19:47:39 GMT

Have you tried turning the 4GEE device off and on again?

Re: Content blocks

XRaySpeX — Sat, 24 Jun 2023 20:03:10 GMT

On PAYG you can't control Content Lock by logging in to your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Content blocks

Richard529 — Sat, 24 Jun 2023 20:15:30 GMT

Yes I have tried turning it of and on again isn't that the first thing everyone tries?

Re: Content blocks

Richard529 — Sat, 24 Jun 2023 20:16:43 GMT

Thanks for your reply but if u read my original post you would know I called ee on Thursday night

Re: Content blocks

XRaySpeX — Sat, 24 Jun 2023 20:19:53 GMT

I know but you can get differing results when calling EE. There's always an EE store but those are the only 2 ways. It cannot be done online as suggested.