topic 0 data on a new 50Gb sim? in Pay as you go

0 data on a new 50Gb sim?

SimonBurt — Sat, 24 Jun 2023 10:25:42 GMT

I have recently purchased a sim-only pack for £20 giving me 50Gb of data. However, my account shows only £10 credit and zero bytes of data available. How can this be and what can I do to resolve it?

Re: 0 data on a new 50Gb sim?

XRaySpeX — Sat, 24 Jun 2023 11:00:32 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: 0 data on a new 50Gb sim?

SimonBurt — Sat, 24 Jun 2023 18:38:47 GMT

The report is below:

“Your current balance as of today 12:20 is £10.00. Your last top up was £10.00 on 23/06/24 at 22:30. For more info on your free packs, add-one or free boosts, go to MyEE. ee.Co.uk/myee”

There is clearly a mistake as the package I purchased was for 50gb of data. How can this be fixed pleased?

Thank you.

Sent from my iPhone

Re: 0 data on a new 50Gb sim?

James_B — Sun, 25 Jun 2023 10:05:03 GMT

Hi @SimonBurt,

Our Customer Care Team will be happy to make sure the correct pack is added to your account if you get in touch in 150.

James