topic Re: Re: I want to change bank card details in Pay as you go

Re: I want to change bank card details

Pinkangel0404 — Fri, 20 Jan 2023 11:40:50 GMT

I buy a £30 package monthly I registered my old card but now I have a new one and I can't find out how to change my new bank card. How do I do it or could you put me on the right link please.

Re: Re: I want to change bank card details

XRaySpeX — Fri, 20 Jan 2023 11:50:31 GMT

@Pinkangel0404 : Are you on PAYG, buying a 30-day £30 pack?

Re: Re: I want to change bank card details

Pinkangel0404 — Fri, 20 Jan 2023 11:55:37 GMT

Hi yes it is I just can't find how to change my bank card details to buy a new pack .

Re: Re: I want to change bank card details

XRaySpeX — Fri, 20 Jan 2023 12:10:34 GMT

@Pinkangel0404 : Are you paying for your packs with an auto Direct Card Payment or do you just top-up as & when with your bank card?

Re: Re: I want to change bank card details

Hamid1341 — Thu, 22 Jun 2023 15:29:41 GMT

I want to change my card details

Re: Re: I want to change bank card details

LawrenceVW — Thu, 05 Oct 2023 18:39:30 GMT

I’m having the same problem, cannot find the function to change my debit card details because I was issued a new card…So frustrating!

Re: Re: I want to change bank card details

Leanne_T — Fri, 06 Oct 2023 06:57:09 GMT

Hi @LawrenceVW

Have you tried making a payment or topping up with the new card in your My EE? Once you do this it should give you the option to save the card for future payments 🙂

Leanne.

Re: Re: I want to change bank card details

quonky — Fri, 13 Oct 2023 19:16:13 GMT

I've the same problem - it seems it should be a simple thing to do, but all these replys are useless.... and I cant find anyway to do it.

Re: Re: I want to change bank card details

James_B — Sat, 14 Oct 2023 06:53:02 GMT

Hi @quonky,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

Re: Re: I want to change bank card details

Soundarya — Mon, 06 Nov 2023 10:30:43 GMT

I want to change my bank details

Re: Re: I want to change bank card details

James_B — Mon, 06 Nov 2023 10:53:44 GMT

Hi @Soundarya,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

Re: Re: I want to change bank card details

kmac32 — Tue, 23 Apr 2024 09:34:53 GMT

how do i change my new bank card details to pay my bill

Re: Re: I want to change bank card details

James_B — Tue, 23 Apr 2024 10:25:08 GMT

Welcome to the EE Community, @kmac32 🙂

Are you using a pay as you go or pay monthly plan?

James