topic Re: sim card in Pay as you go

sim card

20grrrr — Wed, 21 Jun 2023 17:19:16 GMT

on 16/6/23 i ordered a payg sim and paid £15 for a add on. new sim arrived today 21/6/23 put it in phone and says i need to top up as i only have £9.20 what happened to the £15 i paid soon as ive used credit up im gone not getting more money out of me

Re: sim card

20grrrr — Wed, 21 Jun 2023 17:22:33 GMT

on 16/6/23 i ordered a payg sim and paid £15 for a add on new sim arrived today 21/6/23 put it in phone and says i need to top up as i only have £9.20 what happened to the £15 i paid soon as ive used credit up im gone not getting more money out of me

Re: sim card

James_B — Thu, 22 Jun 2023 06:20:49 GMT

Hi @20grrrr,

Welcome to the EE Community. 🙂

What response do you get if you text BALANCE to 150?

James

Re: sim card

Katie_B — Thu, 22 Jun 2023 06:20:55 GMT

Hello @20grrrr.

Welcome to the community.

Have you made any calls since receiving the SIM?

If you text AL to 150 what reports?

Katie

Re: sim card

20grrrr — Thu, 22 Jun 2023 13:10:11 GMT

only to 150 soon as i put sim in tex said you have topped up 10 pound

Re: sim card

20grrrr — Thu, 22 Jun 2023 13:11:51 GMT

say balance 9.20

Re: sim card

James_B — Thu, 22 Jun 2023 13:28:30 GMT

Thanks for checking @20grrrr

Please get in touch with Customer Care on 150 so a member of the team can make sure the correct pack is added to your account.

They'll be happy to help. 🙂

James