topic Re: Re: PAYG Packs & Roaming in Pay as you go

Re: PAYG Packs & Roaming

Royiis — Fri, 16 Jun 2023 10:21:31 GMT

Hi, my ee account has stopped working and I’m abroad, recently topped up and now nothing seems a working properly. Nothing wrong with the phone, purely network issues. I’m a PAYG customer. Cannot call customer service even as the number and the option are not as suggested above.

Re: Re: PAYG Packs & Roaming

Katie_B — Fri, 16 Jun 2023 10:26:30 GMT

Hello @Royiis.

Welcome to the community.

Do you have an active subscription pack?

If yes, have you purchased the roaming pass to be able to use your services?

Katie

Re: Re: PAYG Packs & Roaming

Royiis — Fri, 16 Jun 2023 10:30:53 GMT

Yes, I do have an active pack and I have 20 days left of it. No, I have not purchased that as when I renewed my pack that was not needed!

Re: Re: PAYG Packs & Roaming

Katie_B — Fri, 16 Jun 2023 10:36:24 GMT

As of June 6th 2023 pay as you go customers will need an active roaming pass on their account to be able to use their pack @Royiis.

The passes are either £2.50 per day or £10 per week.

If you manually disconnect or connect to another network and switch back this should prompt a welcome text with the information on how to purchase this.

Katie 🙂

Re: Re: PAYG Packs & Roaming

Royiis — Fri, 16 Jun 2023 12:19:30 GMT

Ok, but I was not notified/informed about this when I purchased my current pack. If you change anything you should also notify your customers.

Kind regards
xxxx xxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]