Money added to another number

Anna193 — Thu, 15 Jun 2023 21:51:03 GMT

Hello, i have just bought a new sim and I have changed the number in my ee account and I have added money and bought a £10 pound 7 day data pack and it has been added to the incorrect number. Can you please change this?

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Money added to another number

Chris_B — Thu, 15 Jun 2023 18:40:45 GMT

@Anna193 It’s been added to the correct number of your account. A new sim and number means you need to setup a new account for that new number. You can not change a number on an account unless you request a change of number via calling customer services.

If you call customer services and explain what you’ve done they might be able to help you.

This is also a public forum not customer services so you don’t post private information on here

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Money added to another number

Re: Money added to another number