https://community.ee.co.uk/t5/Pay-as-you-go/activate-pack/m-p/1264058#M56960 <P>Please help . App not working . I’ve been debited but it’s not been activated and none of your cs numbers work</P> Thu, 15 Jun 2023 12:03:20 GMT ziggywiggle 2023-06-15T12:03:20Z https://community.ee.co.uk/t5/Pay-as-you-go/activate-pack/m-p/1264058#M56960 <P>Please help . App not working . I’ve been debited but it’s not been activated and none of your cs numbers work</P> Thu, 15 Jun 2023 12:03:20 GMT https://community.ee.co.uk/t5/Pay-as-you-go/activate-pack/m-p/1264058#M56960 ziggywiggle 2023-06-15T12:03:20Z https://community.ee.co.uk/t5/Pay-as-you-go/activate-pack/m-p/1264062#M56961 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3736099">@ziggywiggle</a>&nbsp; To call customer services it’s 150 from your EE phone and you need credit on your account to pay a flat rate charge. &nbsp; The app is working but have you tried clearing your device cache and perhaps uninstalling and reinstalling the app ? &nbsp; &nbsp;Also have you tried restarting the device since the purchase of this pack ? &nbsp;</P> Thu, 15 Jun 2023 12:14:35 GMT https://community.ee.co.uk/t5/Pay-as-you-go/activate-pack/m-p/1264062#M56961 Chris_B 2023-06-15T12:14:35Z https://community.ee.co.uk/t5/Pay-as-you-go/activate-pack/m-p/1264072#M56962 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3736099">@ziggywiggle</a>&nbsp;:&nbsp;What does texting AL to 150 from your no. fully report verbatim (it is free)?</P> Thu, 15 Jun 2023 12:27:54 GMT https://community.ee.co.uk/t5/Pay-as-you-go/activate-pack/m-p/1264072#M56962 XRaySpeX 2023-06-15T12:27:54Z